E-mail & communication
E-mail templates, automatic messages, review requests and your guests.
12 items
How do I set up an automated email?Set up an automated email template with variable values and specify when it should be sent, so that your guests always receive the correct information.
How do I schedule automated e-mails for one booking?You can easily set up automatic emails for your guests by editing their email addresses and selecting the messages you want to send.
How can I send an email template manually?Manually send an email template to guests via the dashboard by selecting a template, customising it and sending it.
How can I set up automated e-mails for Booking.com guests?Grant [email protected] permission on Booking.com and set up automatic emails for your Booking.com guests in the Voyando Dashboard.
How do I make changes to an existing email template?Simply customise the subject, content and send time of your email template and replace all scheduled emails with a single click.
How do I change a guest’s email address?You can update a guest’s email address via ‘Bookings’ in your dashboard by clicking the pencil icon next to ‘Email’ and saving the change.
Where can I see which emails have been sent to a guest?View the emails you’ve sent to a guest via ‘Bookings’, ‘Details’ and ‘Communication’ in your Voyando dashboard.
Where can I see which emails are scheduled, and how do I change them?You can easily view and edit scheduled emails via ‘Communication > Scheduled emails’ in your dashboard. Save any changes after editing.
How do I make an email address clickable in my text?Make an email address clickable by selecting it, choosing the ‘email’ link type and entering the address, along with an optional subject and content.
How do I create an email template?Easily create a personalised email template with variables, translations and attachments for automatic sending to your guests.
How can I set up automated messages for Airbnb guests?Set up automatic quick reply messages for your guests via Airbnb, and then easily manage your communications in Voyando.
How do I find a list of my guests’ contact details?You can easily view and export a list of your guests’ contact details via the Voyando dashboard.