Set up automatic quick reply messages for your guests via Airbnb, and then easily manage your communications in Voyando.
This article is intended for hosts who use a channel manager. As we at Airbnb do not receive guests’ email addresses, it is unfortunately not possible to send automated messages directly to Airbnb guests via Voyando.
Fortunately, Airbnb itself offers a solution to this. Within the Airbnb platform, you can use Quick Replies. This allows you to set up and schedule messages in advance, so that your guests automatically receive the information you want to provide. These messages appear in guests’ Airbnb chats.
When a guest replies to your automated message, their reply will be received in Voyando as normal. From that point onwards, you can continue handling all communication with the guest via Voyando
Guide Below you’ll find Airbnb’s guide on how to set up Quick Replies. https://www.airbnb.nl/resources/hosting-homes/a/using-quick-replies-to-save-time-73