Account & subscription
Your Voyando account, users, your subscription and the app.
10 items
Where can I enter my company name or VAT number?Enter your company name and VAT number under ‘Landlord Profile’ in the ‘Business’ section of your dashboard, then save the details.
How do I add an extra user to my Voyando account?Add additional users by first upgrading your subscription and then assigning users and permissions via the dashboard.
Where can I find the invoice for my Voyando subscription?Find and download your Voyando invoice quickly via the dashboard under ‘Finance’ and ‘Invoices’.
How do I change my email address?You can easily update your email address via ‘Account’ in your dashboard by entering your new email address and confirming it.
How do I create a support ticket?You can easily create a support ticket via the dashboard by typing in your query and attaching a file to get help quickly.
How can I change my payment details for the direct debit for my subscription?You can easily update your payment details for direct debit via your dashboard under ‘Financial’ and ‘Subscription’. Enter your new payment method.
How do I add an extra accommodation?First, upgrade your subscription. To do this, click on Finance.
How do I change the currency for my dashboard and website?Simply change the currency for your dashboard and website via ‘My Accommodation’ in the dashboard and save your choice.
How do I activate the Voyando app?Manage your accommodation from anywhere with the Voyando app; activate the app by logging in and agreeing to your subscription.
How do I turn on two-factor authentication?Protect your account with an extra code when you log in: from an authenticator app or by email.