How do I create a support ticket?

You can easily create a support ticket via the dashboard by typing in your query and attaching a file to get help quickly.

Step by step

1. 1

   Step 1: Go to your dashboard.

   

2. 2

   Step 2: Click Help in the menu.

   

3. 3

   Step 3: First check whether there is already an article or step-by-step guide about your question.

   

4. 4

   Step 4: Can't find the answer? Go back to Help and scroll down.

   

5. 5

   Step 5: Still no answer? Click Ask a question.

   

6. 6

   Step 6: Give your question a short Subject.

   

7. 7

   Step 7: Describe as precisely as possible what you want to do and what happens. You can add a screenshot as an attachment.

   

8. 8

   Step 8: Click Send. You'll get the answer by e-mail and can find it under My questions. Prefer to call? Ring 050 700 1581 on working days between 09:00 and 17:00.